Policies

We appreciate all of our clients and are so happy you choose our talented team to make your hair dreams come to life! If you are new to The Owl Cove, we look forward to working with you and we cannot wait to show you what we can do for you. We tailor our appointments to the needs of your stylist and your hair. Your appointment is very important to us and we reserve the time especially for you.

Policies

CANCELLATIONS AND RESCHEDULING

We understand that emergencies come up for all of us. We do, however, ask respectfully that you allow 24 hours notice if you need to cancel or reschedule. Because the time is specified to exactly your needs, a cancellation or schedule change with less than 24 hours notice does not always allow us to fill that time slot with someone from our cancellation list. Any appointment cancelled or rescheduled without 24 hours notice will result in a charge equal to 50% of the reserved service amount. We reserve the right to require a major credit card or debit card for scheduling of all appointments.


ONLINE BOOKING 

We are happy to offer an easy to use system to book appointments online. However, not all of our service menu is available for online booking. If this is your first appointment with us, please call the salon to schedule. If the wrong services are booked online, we will try our best to accommodate you. However, we may need to reschedule you to make sure your appointment has enough time allotted for the desired service. If you have any questions or are unsure which service to select please contact the salon directly.


APPOINTMENT CONFIRMATION 

We love to confirm appointments ! We want you to look forward to your visit to The Owl Cove and we want to make sure you are scheduled for the perfect appointment! We are all busy and it’s easy to forget when something is scheduled in advance. As a courtesy, we will call one to two days prior as a reminder. You will also receive a system-generated email or text reminder prior to the appointment and the day of, depending on your contact preferences. We confirm 24 to 48 hours in advance to comply with our cancellation policy. Therefore, though you will hear from us prior to the appointment, it is still your responsibility to know when your appointment is and we ask that you please contact us if your phone number or email address have changed.


FORMS OF PAYMENT

We accept payment for services in the form of credit card, cash or check. However, please be aware that we cannot add gratuity to a credit card or give cash back on a check. Gratuities may be left in cash or Venmo (see below).

Alexis @AlexisJaworowski

Allison @allisonslamshair

Diana @DianaFenstermacher

Gwen @Gwendolion7

Sara @Sara-Gardiner-2

Brandon @Brandon-Gushue

Maddy @SikoraMR


LATE POLICY

Who doesn’t run late sometimes? If you know that you will not arrive to your appointment on time, please call the salon as soon as you can. We can typically accommodate clients who are up to 15 minutes late. If you will be more than 15 minutes late, we may need to reschedule you. If you happen to be late, we will do our best to accommodate you, but your service time may be shortened.

NO-SHOWS

In the event that you would not show up for your appointment without letting us know, you will be charged 100% of the original service booked in order to schedule with us again. In the event you miss three consecutive appointments without contacting the salon, you will be unable to schedule future appointments.


CHILD POLICY

We love children! They are some of our cutest clients. We love to see our clients’ children growing up over the years when they visit us in the salon. We are happy to offer services to children but we respectfully ask that any child under 12 be accompanied by an adult who is not receiving services. Every area of the salon except the waiting room has too many potential dangers: slippery hair on the floor, hot tools, sharp scissors, etc. We pride ourselves on creating a relaxing, worry-free environment for our clients AND our staff and we would hate to see any young ones get hurt. Thank you for understanding.


A SAFE SPACE 

The Owl Cove and its staff reserve the right to refuse service to anyone we deem to be behaving in a disrespectful manner or in any way that is making a staff member or another client feel uncomfortable. We will not tolerate racism, homophobia, sexism, transphobia, fatphobia, xenophobia, bullying or abusive language or behavior.  


PRIVACY POLICY

We care about your privacy! All information collected through our online booking system or in our salon will be kept strictly confidential and will not be loaned, sold, rented, reused, or otherwise disclosed. Your personal info will only be used by the staff at The Owl Cove to communicate about your appointments. We are happy to accommodate your preferences about the communication you would like to receive from us, whether it be through email, text or phone calls. If you have any questions, please don’t hesitate to let us know.


PARKING INFO

There is a parking lot directly behind the salon. Please do not park in either of the adjacent parking lots. There is also plenty of free street parking if our lot is full.


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